Organisation Structure

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RTM Management Companies. There are two RTM Management Companies – one for each Phase – who control and steer the operation at a strategic level. These are:

  • KEW PHASE ONE RTM COMPANY LIMITED
  • KEW PHASE TWO RTM COMPANY LIMITED

The Directors of these companies currently exercise considerable influence over the maintenance and choice of contractors engaged by the Managing Agent (below).

Managing AgentThe RTM Management Companies employ a Managing Agent to do the administration, control maintenance and perform the day-to-day running of the site. This is currently Mainstay Residential Ltd.

The Mainstay Portal contains important and useful information for Leaseholders (Owners).

Property Services Manager. The main manager of the site within the Managing Agent is the Property Manager who oversees the administration of the sites by an Off-site Team and an On-site Team.

Off-site team. This shared team looks after the day-to-day running of the site including Personnel, Budgeting, Accounting, Health and Safety, Service Charge Collection and Purchasing.

On-site Team. This comprises:

Development  Manager who manages the:

Concierges  who deal with visitors, deliveries and support the Residents with information and problem solving.

Houesekeepers who keep the interior communal areas clean and service the bin cupboards.

Maintenance Manager who deals with external Contractors carrying out maintenance of the site and day to day maintenance matters.

Further information on these key roles is given in the sub pages of this page.