A warm welcome to all Residents
KING EDWARDS WHARF
This Welcome and Information Pack introduces you to King Edwards Wharf – known as KEW.
It shares with you things you need to know about living here happily. There’s also some information on the surrounding area.
We hope the Pack will give you helpful information and set out some basic guidelines to ensure that your, and other residents’, experience of KEW is a happy, safe and secure one.
Below is a list of the topics covered in the following pages.
If you are viewing this on line at the KEW Website – Click on a topic below to jump to it.
1. HOW TO OBTAIN THE PACK
However the information contained in it will inevitably soon get out of date.
So, an up to date copy is maintained on KEW’s website www.KewBirmingham.co.uk.
Once you have had an initial read of the printed version, for future queries it is best to use the website on which you can use the CONTENTS to find a topic easily and quickly or search using key words.
On the website, the various topics are hyperlinked to pages containing extra information and photos.
Please be aware that the information contained within this document is for reference and guidance only. If you require legal information, we recommend that you refer to your lease or rental agreement or seek professional legal assistance.
2. HOW WE ARE ORGANISED
RTM Management Companies
Each of the two Phases of the development has its operation steered and controlled by an RTM Management Company. The Directors of these are Leaseholders (apartment owners).
♦ KEW PHASE ONE RTM COMPANY LIMITED
♦ KEW PHASE TWO RTM COMPANY LIMITED
Mainstay Residential Ltd has been appointed, from the outset, as Managing Agent, to act on behalf of the two RTM Management Companies.
Mainstay is responsible for staffing and maintaining the building’s communal areas – dealing with the day to day running of the development and services, and dealing with all issues relating to the administration, finance and servicing of the development.
is the designated Property Manager and is scheduled to visit the site every 3 – 4 weeks.
email: Send email
is the Property Services Advisor.
Mainstay can be contacted at:
Mainstay Residential Limited
Switchboard: 01905 357777
The Mainstay Portal contains important and useful information for Leaseholders (Owners).
This shared team looks after the day-to-day running of the site including Personnel, Budgeting, Accounting, Health and Safety, Service Charge Collection and Purchasing.
This is a 24/7 Concierge Service.
It is a service that treats and supports both Phases equally.
Residents and Leaseholders can contact any of the team with any need or problem.
Phase 1 Reception is manned 24/7.
Phase 2 Reception is manned from 7:30am to 7:30pm every day except Sundays.
When Phase 2 is not manned, the Phase 1 Concierge provides cover for both Phases.
Phase 1: 0121 665 6317 and 07870 781 480
Phase 2: 0121 455 8698 and 07511 039 193
phone: 0121 665 6317 and 07870 781 480
The Maintenance Manager is Paul Hayward and is based on site during the day Monday to Friday.
Please let the Development Manager know if there is a problem that needs attention.
Our Contract Gardener is Maurillo Goodchild.
3. DAY-to-DAY LIVING
FIRE POLICY – MAINSTAY
Please Refer to Section 3.20
3.1 CONCIERGE SERVICE
The Concierge team at King Edwards Wharf provides a number of services for residents.
- Management and security of your keys ( access to your apartment)
- Control of expected visitors
- Managing your parcels and recorded deliveries
- Controlling the car park and allocating visitor parking ( if available)
- Liaising with your appointed contractor should you be having works carried out in you apartment.
- Calling a taxi or informing you of possible phone numbers to call.
- Provide collection and deliveries facilities for dry cleaning, laundry and clothing alterations.
3.2 ACCESS TO YOUR APARTMENT
- The Concierge can hold keys on behalf of Leaseholders to allow nominated individuals to enter their apartments. To use this key holding facility a separate declaration must be completed. Only those specified on this will be handed the duplicate key.
- Nominated individuals cannot be supervised while entering apartments, so the RTM Management Companies and their Managing Agent, Mainstay, accept no responsibility for loss or damage caused. The person signing the declaration is always totally responsible for the actions of those they give access permission to.
- This facility is not available to Tenants directly, who should contact their Leaseholder landlord to make any such arrangements.
- The Concierge must also be made aware of contractors being given access to the site and reserve the right to refuse access if contractors cannot provide evidence of their insurance or health and safety policy. This is for the protection of all residents.
3.3 VISITORS and CONTRACTORS
- You will need to make sure your visitors know to use the intercom panel (beside the main door) to gain access to the building. They need simply to key in your apartment number then press the ‘call’ button to speak to you and you can let them in through the Pedestrian Gate by releasing the lock from your intercom.
- For food deliveries – takeaways and from a supermarket – please instruct the supplier when placing your order that delivery drivers must use the intercom to contact you, or phone you to let you know they have arrived, so you can let them in.
- The Reception area is not a waiting room. If you are not at home when your visitors arrive, they will not be able to enter the building.
- It is essential that you inform the Concierge if you are having works carried out in your apartment, be it decorating or fitting of an appliance. The Concierge will check the work area and lifts before and after the work to ensure cleanliness is maintained. You may be liable for the cost of making good any damage or soiling to communal areas.
- Car parking spaces within the car park are allocated to a specific apartment. The allocated slots are owned by the individual Leaseholder. You should ensure that anyone visiting you understands there is no designated ‘visitors parking’ and they must find alternative parking outside the building. They may leave themselves open to receiving a parking ticket.
- You may wish to point your visitors to pay and display parking slots located on Sheepcote Street, or free street parking on Browning Street.
- There is no official visitor parking at KEW. However, some residents allow the Concierge to use their space when they are away – use the on-line facility My Car Space is Free for this or contact the Concierge; residents helping others in this way will enhance communal living.
- Please check availability of a space with the Concierge in advance of your visitor arriving on site in their car. Any vehicle parked with permission is logged on the central computer and a visitor’s ticket with contact details issued which must be displayed on the dashboard.
- If you have an allocated parking space, always park in your own bay within your space (all of the vehicle must be within the lines of each car park space)and never use someone else’s space. Your vehicle will be ticketed if parked outside your allocated space.
- Remember, even if there is more than one car owner in your residence, there is still only the one space available (unless you are in an apartment which has a tandem space). All remaining car owners must find alternative parking outside the building.
- The parking space cannot be used in any other manner than for the parking of private motor vehicles (of less than 3 tons), bicycles or motor cycles. Hence storing other items there is not allowed.
- PLEASE REMEMBER: Unauthorized or incorrectly parked vehicles may be liable to receive a parking ticket (£100.00)
- If you have an allocated space, should you return to find an unauthorised vehicle in your parking space, please do not park in another space as you risk being ticketed yourself. Instead, go to the Concierge at the Reception desk and explain the situation. The Concierge will do two things: firstly, give you a temporary permit allowing you to park in an unallocated space if they have one, and secondly, try to find out who has parked in your space. If they can’t find out who it is you may contact Premier Logistic and arrange to have the car ticketed.
- If you don’t have a car parking space and need to load or unload items for whatever reason (moving in/out etc.), go to the Concierge who will give you a permit to put in your vehicle. You will then be able to park for a short time in an appropriate area without receiving a ticket.
IMPORTANT NOTE: The terms of the apartment lease give exclusive use of the designated apartment parking space to the Leaseholder and hence to a tenant of the apartment.
3.5 PARCEL DELIVERIES
- The Concierge will accept the delivery of, and sign for, parcels/packages of a reasonable size and keep them in Reception. Furniture deliveries or a large number of boxes will not be signed for by the Concierge and they cannot be kept in Reception (see point 4. below).If the Concierge has signed for your delivery, then you will be notified either by:
- a text sent to you if you have supplied your mobile number to the Concierge Team.
- a delivery notification slip posted through your letter box at some time during the day of delivery – take this slip to the Concierge to collect your package.
The Concierge will release the delivery to you on production of a photo-ID provided the name on the ID matches the addressee name on the package.
- You will be required by the Concierge to sign for your receipt of it. (Note: the Concierge may be on patrol so please call the mobile number displayed on the door).
- Should you think that you may have a package waiting for you, but have not received a notification slip, please call or visit the Concierge who will check for you.
- If you are waiting on a larger order you will need to be in the apartment comfortably in advance of the expected delivery time – the Concierge must be notified in advance so he/she can let the delivery driver into a convenient location to deliver and direct them to your apartment.
3.6 SECURITY – GENERAL
- Residents should be vigilant and report any suspicious activity to the Concierge and Mainstay in order that we can issue a circular to advise all residents of current behaviour.
- Residents should not give gate fobs to anyone not of family or arranged visits of friends.
- Vehicle Access – When entering the development, please ensure that no other cars are following you into the development.
- Main Front Gates – Residents must ensure that all entrance doors are properly closed and secured after use and not secured open at any time unless continuously monitored. If residents are called by the intercom system ensure you know who the caller is before opening the doors.
- Car Park Doors into Lift Hallways –Residents must ensure that all entrance doors are properly closed and secured after use and not secured open at any time unless continuously monitored on the spot.
IMPORTANT NOTE: Please report to the Concierge the presence of anyone whose entry or whose actions, eg leaflet dropping, you suspect have not been authorised.
Such intruders may take advantage of opportunities to invade apartments!
3.7 SECURITY – DOOR SWIPE CARDS AND CAR PARK FOBS
- All residents must have a door swipe card. This is needed for gaining access to the Receptions, the pedestrian gates by the Receptions, all of the stairwell entrance doors from the car park.
- All residents must have a car park fob – either electronic or card. This is needed for gaining access to the car park.
- Any resident without a swipe card and fob must obtain one from their Leaseholder or letting agent. If you are a Leaseholder, you can obtain these directly from Mainstay. Refer to topic 3.8 below.
- The Concierge can program any swipe cards /fobs that have been purchased. However, you need to show them the invoice which will arrive along with your new purchase.
- The Concierge team hold a stock of high quality batteries at a low price. You can get a battery at either Reception. You will need access to a very small cross head screwdriver to gain access to the battery.
It’s well worth trying a new one if you’re having trouble opening the gates.
- It is for the Tenant (through the Leaseholder or letting agent) to obtain the necessary number of fobs for their apartment – and they are accountable for the return of all fobs at the end of their stay at KEW.
- Should your swipe card /fob fail to open the doors, it may need to be reprogrammed. Present the swipe card/ fob to the Concierge who will arrange for this to be done.
- Remember to carry your swipe card and fob with you at all times (perhaps keep it with your apartment key).
- Try not to allow anyone you don’t know to ‘tail-gate’ you into the building. There have been instances where people with wrongful intent have gained access to the building by simply tagging behind residents at the door or car park. Simply close the door firmly behind you.
If you suspect someone without a swipe card /fob is trying to gain access (or has followed you into the building), then please inform the Concierge immediately.
3.8 REPLACING SWIPE CARDS, FOBS AND KEYS
- Any Resident wishing to replace a swipe card or/and fob must obtain one from their Leaseholder or letting agent. If you are a Leaseholder, you can obtain these directly from Mainstay. You can call Mainstay on 0121 667 3500 or go online:
♦ Go to http://www.mainstaygroup.co.uk
♦ Click on RESDENTIAL MANAGEMENT (top left blue panel)
♦ Click on Portal Login below the main menu bar
♦ Login with your Username and Password
♦ In menu bar click on Forms then in the drop down menu click on Fobs Ordering
♦ Enter the details as requested.
Replacements are chargeable.
- If you need to replace your apartment key or get a key cut, Timpsons may have the right blank key (they are quite unusual). The nearest store is at 31a New Street, Birmingham, B2 4RQ Telephone: 01216431703.
3.9 METER READINGS
- Electricity & Gas: The Electricity and Gas meters are not inside your apartment. You can request an electricity /gas meter reading at the Concierge’s desk. The Concierge will arrange for the reading to be made and post a reading slip through your letter box.
- Water: The Water meter is located inside your apartment (usually in the boiler cupboard in the hallway) on the water-in pipe. The usage is normally read by an agent visiting the site and from the courtyards obtaining readings using wireless technology. Entrance to your apartment is not required.
You can take a reading yourself: rotate the casing of the meter so that the label is at the bottom, then lift a hinged flap at the top to reveal the meter reading.
3.10 BOILER INSPECTIONS
- Leaseholders must ensure that the boiler and associated pressure values are inspected annually in accordance with the lease and copies of the relevant certificate provided to the Concierge.
- Damage caused by faulty boiler installations in apartment blocks can be very significant. A fault in one apartment can also damage apartments adjacent to and above / below it even from, for example, leaking pipes let alone more serious events.
- PLEASE REMEMBER: Because of the nature of the risks involved, your Management Company have the right to enter your apartment to carry out the tests and any remedial work, and recharge incurred costs to the Leaseholder.
3.11 NOISE & NEIGHBOURS
- All residents and their visitors must behave in a way that complies with the terms of the lease and is considerate to other residents. You have neighbours on most, if not all, sides of your apartment.
Playing loud music or creating other excessive noise is anti-social and will not be tolerated.
The volume of music systems, TVs, radios, etc, should be kept low and not be at all audible to neighbours.
Please be particularly aware of the volume of noise in your apartment between the hours of 12 midnight and 7 am.
- Remember that bass sound travels far and through walls (i.e. it carries easily into your neighbours’ apartments), so the bass level on your sound equipment should be kept low.
Some people have found that raising the sub-woofer slightly off the floor reduces sound transmission to the apartment below.
- Please also remember that in some cases your living room could be next to your neighbour’s bedroom.
- If you are having noisy redecorating or other work done in your apartment, please consider your neighbours. Arrange to have the work done between 9:30am and 5pm during the week and try to avoid any such work being carried out at weekends and Bank Holidays. Also, it would be courteous to advise your neighbours (including those directly above and below you) with say a short note popped via their letterbox of the fact noisy work will be taking place, saying when it will start and stop and how many days it will last. Remember also to tell the Concierge, so they know about the disturbance and can advise you or others on it as necessary.
- If you have a complaint about a noisy neighbour, please contact the Concierge by phone or go to Reception. The Concierge will deal with the complaint.
- If a neighbour has a complaint about the noise level from your apartment, the Concierge will pay you a visit and ask you to reduce or stop the noise.
- In the early hours of the morning when returning home, please remember people are asleep in their apartments. Loud conversations, singing or whistling in the corridor will disturb them. It is unreasonable to be woken by inconsiderate people passing along the corridor after 11pm.
- For apartments facing into the courtyard, please remember that any noise can echo and be amplified, so disturbing your neighbours. Also, please be aware that opened windows and balcony doors make this problem even worse.
- Be wary closing doors in the apartments, especially the front door. These doors have a tendency to close rather loudly, and may disturb neighbours, especially throughout the evening.
3.12 DISPOSAL OF RUBBISH AND WET WIPES
BIN STORE ROOMS
- There are bin store rooms located on every floor, in every core of the building. These are in close vicinity of the apartment doors.
- Place your household rubbish in non-perforated bins or black bags and put them in the bin stores located on your floor.
- Refuse will be collected from your bin store on Mondays, Wednesdays and Fridays – alternatively, take it to the main waste storage areas.
- Do not leave any item for disposal or recycling in the bin store room, take it to the main bin storage areas.
- In Phase 1 the main waste storage area is located in the main courtyard behind double black doors.
- In Phase 2 it is situated in the car park near to the car entrance ramp.
- Do not flush these down the loo! If you do, you could end up with a very smelly flood in your apartment (and your neighbours’ also)!
- They should be placed in your general rubbish sacks which are collected from your hallway bin cupboards.
- Wet wipes should all be regarded as a disaster for our drainage systems!
- Most are designed to be strong and are largely indestructible and do not break down like paper does, so they block systems and are difficult and costly to remove.
3.13 RECYCLING BINS
- There are recycling bins located inside the main waste storage areas where you can dispose of paper, cans and glass bottles. Please do not put any items other than recyclable items in the recycling bins as this causes problems later at the recycling plant and defeats the purpose of recycling. Do not leave any recyclable items at the side of the bins. If the bins are full, please tell the Concierge.
- Please flatten any cardboard boxes before putting them in the bin; otherwise it will fill up rather quickly.
- In Phase 1 main waste storage, there is also a red bin where you can donate clothes to charity. The bin is emptied by the British Heart Foundation.
3.14 BULK WASTE DISPOSAL
- Please speak with the Concierge for advice on this. You can also book a collection online on the Bulky Waste Collections page of the Council’s Website.
- IMPORTANT: Bulky items must not be placed in any bin store or the main waste storage areas.
3.15 UNACCEPTABLE BEHAVIOUR
- Unacceptable behaviour is exactly that – unacceptable- and can not be tolerated. Breach of the terms of the lease or other unacceptable behaviour will potentially result in legal action, forfeiture of lease and/or eviction. Such behaviour includes:
• creating unreasonable noise • misuse of the waste disposal or recycling facilities ( see below) • throwing anything out of a window or from a balcony • using the balcony space or windows to hang bed-sheet, clothes, etc, to dry • leaving rubbish in the communal areas • spitting • verbal or physical abuse of staff or other residents.
- We would also like to remind all Leaseholders and Tenants that the use of barbeques is not permitted on the balconies of the apartments at KEW and this act constitutes both a health and safety hazard and a fire risk.
3.16 HIGH HEEL SHOES
Wearing narrow or stiletto heel shoes is taboo in apartments with wooden floors. These will produce permanent indentations in the wood and turn a very expensive and pleasant floor into an ugly mess! As a Tenant you may well be financially responsible for such damage. They also generate irritating noise which is transmitted to adjacent apartments.
- Smoking is not permitted in any communal area – corridors, lifts, Reception area, stairwells, etc – this also includes courtyards.
- Most rental agreements forbid smoking in the apartment.
- If, as a Leaseholder, you choose to smoke inside your apartment, please do not throw cigarette ends out of a window or from your balcony.
- It should be noted that smoking while at an open window, particularly a winter garden, can cause smoke and ash to drift into adjacent apartments which may cause discomfort and, indeed, a potential health hazard to your neighbours.
Cats, dogs and any other pets are not allowed on the site or in apartments at ANYTIME without the RTM Management Companies’ written permission. If you are found to have a pet it is deemed to be a breach of the lease.
King Edwards Wharf is covered under a comprehensive buildings insurance policy.
The policy provides cover for the main building structure and the building’s common parts, but not for individual contents within the apartments. It is therefore necessary for all residents to arrange for their own private contents insurance.
Should you wish to make a claim on the building’s insurance policy please contact Mainstay in the first instance for guidance.
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3.20 FIRE POLICY and ADVICE
DON’T IGNORE FIRE ALARMS other than those that are published as tests, normally weekly on a Wednesday during daytime hours – but check the signs in your core or ask the Concierge.
FIRE POLICY – Mainstay 12 July 2017:
FIRES IN THE APARTMENT:
- Tackle the fire only if safe to do so.
- If a cooking pot or chip pan is involved, turn off the cooker and cover with a fire blanket, lid, tray or damp cloth.
- Warn all persons in the apartment and leave together closing all doors behind you if safe to do so.
- Do not stop to collect personal belongings.
- Call the emergency services on 999 and follow the instructions of the Fire Service or other Emergency Services. Although the general alarm should also alert the Concierge, do tell the Concierge so that they know that the alarm is genuine and can take appropriate action.
Phase 1 – 0121 665 6317 or 07870 781 480
Phase 2 – 0121 455 8698 or 07511 039 193
- If the Concierge is instructed by the police or other emergency service to evacuate the development, they will sound the general alarm continuously.
- Be aware that, in a general alarm, lifts are automatically disabled and return to the ground floor.
- Don’t disconnect alarms in your apartment – you owe a duty of care to keep yourself and your neighbors safe. Advance warning of fire will save lives – do not put others at risk.
- You can raise a general fire alarm by breaking the glass in a Raise Alarm Point located in hallways.
FIRES IN COMUNAL AREAS:
- Upon hearing the fire alarm the Concierge working at the time will check the Fire Alarm Panel.
- The panel will show the location of the potential fire and the Concierge will investigate.
- If there is no visible sign of a fire (smoke, flames etc), the Concierge will reset the fire alarm panel and everything should go back to normal.
- If there is an actual fire, the Concierge will return to the desk and call the emergency services.
- If the fire is in a comunal area all residents and Leaseholders are to ‘stay put’ until instructed otherwise by the emergency services.
- Should smoke enter under the apartment door, use a damp towel to seal the bottom and move to the furthest point away from the front door closing all doors behind you.
- If instructed to leave have visitors and contractors leave with you.
- Don’t disconnect alarms in your apartment – you owe a duty of care to keep yourself and your neighbours safe. Advance warning of fire will save lives – don’t put others at risk.
- You can raise a general fire alarm by breaking the glass in a Raise Alarm Point located in hallways.
- If the Concierge is instructed by the police or other emergency service to evacuate the development, they will sound the general alarm continuously and instruct you to leave the building by the nearest exit.
- Turn off cookers and ovens if safe to do so and it causes no delay.
- Disabled persons should seek assistance from nearby persons or inform the fire service directly of their location.
- Do not re-enter the building for any reason, until you have been instructed to do so.
- The fire evacuation point is outside the development – for Phase 1 it is Sheepcote Street – for Phase 2 it is Browning Street.
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3.21 SMOKE DETECTORS
- An alarm sounding only in your apartment is a smoke alarm. The cause is most likely to be within your apartment. You need to clear the smoke and the alarm will cease to sound
- PLEASE DON’T ATTEMPT TO SHUT OFF OR OTHERWISE INTERFERE WITH THE ALARM DEVICE WITHIN YOUR APARTMENT.
- Don’t ignore any fire alarms other than those that are published as tests, normally weekly on a Friday after 3pm.
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- KEW has the capability of receiving terrestrial and satellite. At least Freeview (digital terrestrial TV), Freesat and Sky are received in apartments.There is no cable TV connected to the development.
- Internet access can be via a BT Landline or fast Fibre Optics.
- BT Landline – Contacting BT will enable them to send an engineer onto site and they can connect the phone line for you usually without needing to enter your apartment.
- Fibre Optics – Hyperoptic Ltd have installed fibre Optic cables around the two phases. You can apply to have your apartment connected to the network by clicking here using the on-line version of the Welcome Pack or access https://hyperoptic.com/ using your browser.
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Do not leave any washing on the balcony or hanging from the window which is visible to others.
It is contrary to the lease, unsightly and unsociable to the on-looking community.
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In general, barbeques are not allowed on balconies or in the communal areas such as courtyards. The annoyance to neighbours and the risk of fire from barbeques is extremely high and therefore is forbidden.
However, it is possible to hold a BBQ which is open to the whole KEW community to attend by published invitation but this must be authorised by the RTM Management Companies.
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3.25 SINKS, BATHS & SHOWERS
Taps should not be left running unattended. A great deal of damage can be done to apartments below through the overflow of water.
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3.26 OUT AND ABOUT
You have chosen to live in a very nice apartment building located in the very centre of Britain’s second city. There is so much that is on your doorstep!
We are very close to many pubs, clubs and restaurants. Broad Street is no more than 3 minutes walk away and boasts entertainment (bars, restaurants, cinemas and casinos) to suit all ages and tastes.
If you leave the building via the main Phase 1 entrance, walk left into Sheepcote Street; turn right and walk down Sheepcote Street. In a couple of minutes you will reach Broad Street .
The ICC, Symphony Hall, Rep Theatre, Library of Birmngham, Brindley Place and the Sea Life Centre are very close together and can be reached via Broad Street or side streets.
In phase 1 Reception we have the Take One floor standing leaflet display with all the information about the attractions available in West Midlands.