Fire & Emergency

For fire phone 999

For site emergencies out of hours phone 0844 858 8360 (outside 8am to 7pm Mon to Fri)

Fire Procedures

If there is a fire in your apartment, phone 999 immediately.

An alarm sounding in your apartment could be either a smoke alarm (which only sounds within your apartment) or a general alarm (also sounds outside).

If it is a smoke alarm, the cause is most likely to be within your apartment. You need to clear the smoke and the alarm will cease to sound.

If there is a fire in your apartment, phone 999 and follow the instructions of the Fire Service or other Emergency Services. Although the general alarm should also alert the concierge, do tell the concierge so that they know that the alarm is genuine and can take appropriate action.

Phase 1 – 0121 665 6317 or 07870 781 480

Phase 2 – 0121 455 8698 or 07511 039 193

If the Concierge is instructed by the police or other emergency service to evacuate the development, they will sound the general alarm continuously.

Be aware that, in a general alarm, lifts are automatically disabled and return to the ground floor.

PLEASE DON’T ATTEMPT TO SHUT OFF OR OTHERWISE INTERFERE WITH THE ALARM DEVICE WITHIN YOUR APARTMENT.